10,590 tickets. 895 Reviews. Still guessing your roadmap.
Always knowwhat to build.Ship fast with confidence.
30 min with the founder. Get your VoC Report.
Keep the report—even if Mosaic isn't a fit.
Last month: 400 new tickets. This month: 600. The pile keeps growing.
Research fragmentation costs companies $140B/year—and the backlog compounds every quarter.
[3] a16z, AI in Market Research
We shipped 12 features this year. Only validated 2.
Research cycles: 6-12 weeks. Backlog growth: 24/7.
[1] a16z, The Market for User Research Platforms
[2] Andrew Ng, Building Faster with AI
3 weeks to schedule. 4 hours to analyze. 47 interviews still pending.
80% of PMs feel more disconnected than last year. The gap keeps widening.
[1] a16z, The Market for User Research Platforms
The bottleneck moved.[1]AI can build anything overnight.
The costliest mistake isn't building slow.
It's building the wrong thing.
For the PM who knows the signal is in the data. Somewhere. But can't find it before the decision gets made without them.
The hardest part wasn't the failure.
It was knowing it was preventable.
Three companies. Three times I experienced failures with well funded teams.
Research without action is just expensive reading. Product decisions without research is just expensive guessing.
That's why I am building Mosaic.
Ask. Decide. Ship.
Repeat.
Product Intelligence: from question to shipped spec. One day, not one quarter.
“Why is Day 1 retention
dropping?”
- Patterns spotted instantly across your tickets, reviews, and interviews.
- External research from vetted, credible sources only — so your AI's inspiration doesn't become a liability.
- Not convinced? Switch to and ask a frustrated evaluator directly.
Why is Day 1 retention dropping?
Users are hitting the 'Blank Slate' wall. They don't want to configure manually.
“Is there a way to see what this looks like with data? I don't want to connect my DB yet.”
— Zendesk #942
“I felt overwhelmed by the empty dashboard. I just wanted to see the reports.”
— Tess Interview #41
“User clicks 'New Project', sees empty form, clicks back, and exits.”
— FullStory #8291
Based on 124 support tickets + 15 interviews
We think users need more tooltips. Should we add a product tour?
No! I don't want a tour of an empty house. Give me furniture!
“I'm evaluating 5 tools today. If yours takes work to visualize, you're out. Tooltips won't fix that.”
— Interview pattern
“Show me a 'perfect state' instantly. Let me play with a populated workspace so I can sell it to my boss.”
— Support sentiment
Starting interview...
“Tess, ask them why
they didn't start.”
- While you're shipping, Tess is asking 50 users why they left.
- No recruiting. No scheduling. You ask a question — you get the truth.
The Verdict: “It's not
lead quality. It's the empty state.”
- From “maybe it's the marketing” to “we need templates” — with evidence.
- No more shipping on vibes. Every recommendation is backed by real friction points.
Summary
It's not a "lead quality" issue. It's a "time-to-value" issue. Empty states are killing conversion.
Hypotheses
“Don't make me work to see value”
9/10 trialsImport vs Sample Data
50/50 split“I'm evaluating 5 tools. If yours takes work to visualize, I'm out.”
— Evaluator, Interview #41
Tess, build the specs for @Activation Drop-off Analysis
I've drafted a PRD to solve the "Empty State" friction, prioritizing templates over more tooltips.
Ship it. Mosaic wrote
the specs for you.
- Every requirement traced to real user insights — not assumptions.
- Hand it to your engineers or your coding agent. Full context, zero guesswork.
Repeat.
Every answer makes the next one smarter. Your research compounds.
Your users already told you what to build.
Stop leaving them on read.
30 minutes with the founder. No slides. No pitch. Just your data and the patterns hiding inside it.
- We'll analyze 50-100 of your actual support tickets live and show you the patterns in a shareable report
- You'll watch an AI interview run in real-time on your product area—no setup required
- Leave with a prioritized list of 3 research questions your data is screaming to answer
You keep the report—even if you decide Mosaic isn't a fit.
No strings attached.